NEXRYDE (a product of AdmoblordGroup) ("we", "us", or "NEXRYDE") operates the NEXRYDE mobile application and related services. We are committed to protecting your personal data. This Privacy Policy explains, in plain language, what data we collect, why we collect it, how we use and share it, how long we keep it, and what rights you have under Nigerian law.
Quick summary: We collect only what is necessary to run a safe, reliable ride-sharing service. We do not sell your personal data. We never share your data with advertisers. You can request your data or ask us to delete your account at any time from within the app.
| Category | What we collect | Why |
|---|---|---|
| Identity | Full name, phone number, email address, National ID (NIN), profile photo, face image | Account creation, verification, fraud prevention |
| Location | GPS coordinates (foreground during booking, background when driver is online) | Match riders with nearby drivers, route calculation, live tracking |
| Trip Records | Pickup/dropoff addresses, route, fare, distance, duration, timestamp, ratings | Trip completion, receipts, dispute resolution, analytics |
| Payment | Payment method choice, transaction reference, top-up history | Payment processing and receipts. We do NOT store card numbers. |
| Documents (drivers) | Driver's licence, vehicle registration, proof of insurance, vehicle licence | Regulatory compliance, vehicle and driver verification |
| Device | Device model, OS version, app version, push notification token | App compatibility, support, security alerts |
| Camera / Microphone | Photos (document upload, face check), audio (trip safety recording when activated) | Identity checks, safety recording — only when you explicitly enable them |
| Usage Data | Feature interactions, error logs (anonymised) | App improvement and crash diagnosis |
Under the Nigeria Data Protection Act 2023, we process your personal data on the following legal grounds:
We do not sell, rent, or trade your personal data. We share it only in these specific cases:
No method of electronic transmission or storage is 100% secure. While we implement industry-standard safeguards, we cannot guarantee absolute security. In the event of a data breach that is likely to result in significant harm to you, we will notify you and the Nigeria Data Protection Commission (NDPC) within 72 hours as required by the NDPA 2023.
| Data Type | Retention Period | Reason |
|---|---|---|
| Trip records | 5 years | Dispute resolution, tax compliance |
| Identity documents (drivers) | 3 years after account closure | Regulatory compliance |
| Transaction records | 7 years | Financial regulations (FIRS) |
| Account data (active) | Duration of account | Service provision |
| Account data (deleted) | 90 days post-deletion request | Dispute resolution window |
| Safety recordings (audio) | 30 days unless flagged | Incident investigation |
To exercise any of the above rights, email admin@admoblordgroup.com. We will respond within 30 days.
Location access is essential to the ride-sharing service. The app requests foreground location during booking and in-progress rides. Background location is requested only when a driver is online and waiting for trip offers. You can adjust location permissions in your device settings, but disabling location will prevent you from booking or receiving rides.
The NEXRYDE mobile app does not use browser cookies. We use anonymised, aggregated in-app analytics to understand feature usage and improve the product. No personally identifiable information is included in analytics data.
Your data may be processed on servers hosted by Google Cloud (us-central1 region) and MongoDB Atlas. These providers are bound by contractual data protection obligations and comply with international data protection standards. Where data is transferred outside Nigeria, we ensure appropriate safeguards are in place.
NEXRYDE is not intended for persons under 18 years of age. We do not knowingly collect personal data from minors. If we discover that a minor has created an account, we will delete the account and all associated data immediately. If you believe a minor is using NEXRYDE, please notify us at admin@admoblordgroup.com.
We may update this Privacy Policy from time to time. For material changes, we will notify you via in-app notification or email at least 14 days before the new policy takes effect, with the version number and effective date clearly displayed. Continued use after the effective date constitutes acceptance.
Privacy / Data Requests: admin@admoblordgroup.com
Customer Support: admin@admoblordgroup.com
Legal & Compliance: admin@admoblordgroup.com
NEXRYDE is a product of AdmoblordGroup, Nigeria. Registered Data Controller under the Nigeria Data Protection Act 2023.